IT Tech Support Assistant


Status: Reports to the Director of Operations. Part-time (15-20 hours per week) with a flexible schedule; located in the St. Paul, MN office.  This position is temporary, not to exceed one year, with the possibility of being converted to a permanent position.

About INFRA: INFRA is a network of independent retailers of all sizes working together to strengthen our position in the natural foods industry. INFRA builds strategic alignment among its members; to provide peer support for retailers; identify and implement best practices; and facilitate collaboration.

Summary: The IT Tech Support Assistant will help to support and manage the technology and equipment needs of the company while externally advising Member-Owners on retail IT education and opportunities.

Internal IT & Equipment Management:

  • Maintain all existing workstations, both Mac and PC platforms, to ensure minimal disruption and downtime to INFRA team
  • Maintain equipment inventory including all relevant product key codes, serial numbers, warranties, and ensure information is up to date and accessible to INFRA Leadership Team
  • Facilitate order processing in FileMaker Database, provide detailed and accurate feedback to Software Engineer
  • Conduct end user training documentation, and adoption of best practices

General Functions:

  • Miscellaneous tasks and support as needed

Knowledge, Skills, and Abilities:

  • Strong organizational skills: perform and prioritize multiple tasks with attention to detail
  • Ability to work independently to support a diverse team of subject matter experts
  • Excellent teaching and verbal communication skills
  • Self-directed; demonstrated success with taking initiative

Experience and Education Requirements:

  • Associate Degree (or enrollment in) an IT field preferred
  • Experience working with PC Platforms and Networks, as well as Mac Platforms and Networks
  • Experience working with Internet, Intranet, and Software Systems
  • Experience with Backup Systems Database Installations
  • Experience in IT Equipment Maintenance
  • Experience working with Retail POS Systems (preferred)

INFRA provides a full suite of employee benefits including: PTO, Health, Dental, Disability and Life Insurance, SIMPLE retirement plan, and a working environment that strongly believes in rightful living.  INFRA is an EO employer.

Please send cover letter and resume to